Fact: Dealing with difficult people is a universal frustration that everyone will experience in their lifetime. Despite your best efforts, difficult people will cross paths with you, and when they do, ...

Managers, co-workers and team leaders can have a positive impact by understanding who these people are and what drives them and then reacting in ways that diffuse rather than escalate the behaviors.

It can be mentally, emotionally and psychologically draining to deal with a stubborn, head-strong individual. Here are the ...

Take deep breaths, keep your voice steady and give yourself a moment to think before responding. Remain neutral and avoid getting defensive. Difficult behaviour often stems from their own issues, not ...

The first step to avoid mistakes when dealing with difficult people is to understand why they are behaving in a certain way. Sometimes, the source of difficulty may be external, such as stress ...

This is especially important for preserving your mental health. (Pexels) Dealing with difficult people close to you, like family members or close friends, requires a balance of empathy ...

Getting Along: How to Work with Anyone (Even Difficult People) is the ideal gift for a recent graduate or someone who needs helpful advice on dealing with life’s challenges from a big sister.

has dealt with more than his share of difficult people. As a hostage negotiator and former Scotland Yard detective, Walker routinely talks to adversaries. “Dealing with someone difficult ...