A complaint close ComplaintWhen a customer expresses their dissatisfaction at the quality of products or standard of service that has been provided. is when a customer expresses their ...

Effective monitoring of the standard of customer service is extremely important for the business and customers. The service provided by the business needs to be of a high standard to ensure ...

Customer complaints are inevitable in any business, but how you handle them can make a big difference in your customer retention and satisfaction. Customer Relationship Management (CRM ...

Paul Offley, Compliance Officer at The Guild of Property Professionals, believes that while it is never a pleasant experience receiving a complaint, if handled in the correct manner it can be used as ...

Off the back of a busy summer for RYA centres and instructors, Vaughan Marsh, Chief Instructor of the RYA’s Sail and Motor Cruising schemes shares his thoughts on how best to deal with customer ...

Dealing with customer complaints can be stressful and overwhelming for Customer Service professionals. However, staying organized can help you handle them more effectively and efficiently.

We are committed to providing you with first class customer service. However, there may be occasions when you feel you have cause for complaint. If so, please tell us about it straight away – and we ...

At any stage of the procedure it is the responsibility of the person dealing with the complaint to keep the student informed of the progress of the complaint. You should first write to the student to ...

Financial services firms received 1.86 million complaints in the first half of this year and paid out £243 million in redress ...

As the most visible of business practices (Boddewyn, 1989), marketing is criticised by almost everyone, from social critics to public policymakers to political pundits (Rotfeld, 1999). The practices ...