Starbucks is training staff how to de-escalate conflict after taking away a popular customer perk, and even installing 'panic ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

A couple of years ago, I found myself unwittingly stepping into one of their “pickup-only” locations — a slightly dystopian ...

Starbucks store employees in the US will have to attend a three-hour training session later this ... them — a small change that saves each barista valuable seconds when filling orders.

Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...

Starbucks is continuing to drive innovation in mobile retail with its announcement of an artificial-intelligence solution, which will act as a barista within customers’ mobile devices.

His substantial pay package, which detailed in a recent securities filing with the SEC, includes buyouts of Chipotle Mexican Grill shares.

Starbucks ' new Indian-origin ... getting to know the company - including earning a barista certification, which requires 40 hours of training in stores. He also discussed how he plans to continue ...