Starbucks is training staff how to de-escalate conflict after taking away a popular customer perk.

The coffee giant has been slashing perks and simplifying its offerings in an effort to reduce wait times and other key ...

In preparation for any anger or conflict that could arise from this, Starbucks is conducting three-hour training sessions for employees. A set of documents from the barista training tells ...

A couple of years ago, I found myself unwittingly stepping into one of their “pickup-only” locations — a slightly dystopian ...

Starbucks introduces panic buttons and conflict de-escalation training to address customer behavior in U.S. stores.

Starbucks store employees in the US will have to attend a three-hour training session later this ... handcrafted by skilled baristas," the description reads. The meetings will take place at ...

Former CEO Howard Schultz transformed Starbucks from its humble roots to a coffee powerhouse by creating what he liked to ...

He also wants to restore some of the warmth lost as Starbucks focused on app-based business and removed comfortable chairs to ...

Starbucks is making a series of changes as part of CEO Brian Niccol's "Back to Starbucks" turnaround plan. Baristas will write customers’ names in Sharpie on their cups again, according to ...