Name-calling, searching for blame, and becoming extremely upset with the worker who prepared your drink is a major red flag for Starbucks baristas, and acting that way won't get your order fixed ...

Former CEO Howard Schultz transformed Starbucks from its humble roots to a coffee powerhouse by creating what he liked to ...

I created this guide to dairy-free syrups & sauces which is helpful at many coffee houses, but Starbucks uses their own in ... and realistic of how the pitchers are used. As a beverage standard, our ...

In preparation for any anger or conflict that could arise from this, Starbucks is conducting three-hour training sessions for employees. A set of documents from the barista training tells ...

Starbucks is making a series of changes as part of CEO Brian Niccol's "Back to Starbucks" turnaround plan. Baristas will write customers’ names in Sharpie on their cups again, according to ...

The barista, kind but firm, explained that this wasn’t possible; orders could only be made through the Starbucks app. Short on time (and honestly unwilling to find alternative parking in ...

THE NEW STARBUCKS STRATEGY: WILL CEO BRIAN NICCOL'S PLAN WORK? The company also said baristas at locations in the U.S. and Canada will put "any" drinks ordered "for here" in coffee mugs ...

The union that represents more than 11,000 Starbucks baristas is responding to the coffee chain’s controversial new code of conduct, which includes a reversal on its open-door policy that ...