Starbucks' Niccol aims to tame the chain's mobile order floods
Starbucks' new CEO, Brian Niccol, has a vision to make Starbucks into a classic coffeehouse, but he has to contend with an ...
Starbucks sees improved quarterly sales as turnaround efforts begin
Starbucks has reported better-than-expected sales in its fiscal first quarter as some of its turnaround efforts start to ...
Free refills are back at Starbucks — but only certain customers qualify
No disposable or plastic vessels will be able to get the free refills. Additionally, if you purchase a cold brew, latte, ...
‘I hate it’: Starbucks customers order drinks ‘for here.’ Then they learn about a new policy change
This new policy is another step towards Starbucks’ sustainability goals. The company recently announced its goal to make 100% of its cups compostable, recyclable, or reusable by 2030. Its “for-here” ...
Starbucks implements purchase requirement, kicks off free refills
The coffee chain giant now requires purchases to hang out or use the restroom. Customers can get free refills on drinks.
Starbucks is getting back to basics — but trains baristas in de-escalation to manage new tensions
A couple of years ago, I found myself unwittingly stepping into one of their “pickup-only” locations — a slightly dystopian ...
Starbucks Reports Weak Earnings as It Tries to Woo Back Customers
That showed in the company’s results. While improving, revenues and same-store sales were still lackluster, as Starbucks ...
Americans are in need of third spaces. Starbucks just took itself off the list.
Americans, young and old, are in desperate need of such places away from home and away from the office (or school) where they ...
Starbucks makes big changes: What customers need to know
The shift in company policy is part of plans to reboot the coffee house vibe that’s diminished in recent years.
Starbucks brings back condiment bar, free refills for some drinks
Starbucks fans can now get free refills for some drinks — but not all. The coffee chain is also bringing back its self-serve ...
Starbucks Is Making a Major Change—And This Time, You’ll Be Thrilled
Among the many reasons to love Starbucks, is this: It’s so predictable. The coffee shops are, for the most part, the same ...