With a focus on technology and omnichannel methods, here are some ways for contact centers to invest in ROI-driven solutions.

Nothing sticks in the craw quite like new EU regulation. The first rule of business should be keeping regulators from ...

The IPC determined Ford had used his personal phone for government work and, as a result, said his phone records constitute public documents that could be published.

Discount retailer Big Lots previously announced it would close all of its remaining locations, but the acquisition means some ...

B2B sales 2025 is all about AI and automation as more organizations look to artificial intelligence to help them reach their ...

In response, Octopus Energy has extended its £30 million Octopus Assist fund, offering grants of £50, £100, and £200 to customers who no longer qualify for the WFP but still require help with energy ...

Apple lost ground to Chinese rivals in smartphone market due to absence of Apple Intelligence, impacting sales globally.

Residents of Lancing, West Sussex, say they've been unable to make or receive phone calls since before Christmas.

HKMA and PBOC have been working on syncing the Faster Payment System and the mainland’s Internet Banking Payment System.

I’m one of those people who frequently taps their pockets to ensure they’ve got their essentials — keys, wallet and ...

Automakers are joining forces to boost their scale and competitiveness to contend with industry newcomers like iPhone maker ...

And now, nine months later — that’s 279 days as of Sunday since the accident — the vehicle remains at the body shop. Cadillac ...