The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost ...

The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.This course covers the ITIL v3 ...

System Center Service Manager automates and adapts your organization's IT service management best practices. Service Manager provides built-in processes for incident resolution, change control, and ...