After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

The most successful companies treat customer retention as a proactive mission rather than a reactive scramble.

Digital transformation is a buzzword that’s been reshaping industries across the globe, but when it comes to customer success ...

Customer experience is not disappearing by 2030. It’s evolving with AI and human strategy to build trust and drive long-term ...

In an era where digital transformation is reshaping the global business landscape, African boards face a unique challenge and ...

The CS Index Report reveals that AI is transforming Customer Success and reshaping company strategies and program delivery. By automating tasks like data entry and churn detection, AI saves CS teams ...

Joseph Michelli joins us on today’s Inside Automotive, to share strategies for thriving in 2025 by blending human connection with technology ...

Accomplished Leader and Strategic Software Executive Joins from Zoom to Spearhead Customer Experience InitiativesSAN FRANCISCO, Jan. 06, 2025 (GLOBE NEWSWIRE) -- ControlUp, at the forefront of Digital ...

Caju AI, a leader in Agentic AI- driven compliance and actionable intelligence solutions for next-generation communications ...

"Our customers are our number one priority, and it's a privilege to welcome Bill to the Apiiro team to drive our next phase of growth and ensure a seamless customer journey.” Nichols joins Apiiro from ...

Underhill joins ParetoHealth at a pivotal moment of growth marked by increased investment in customer success and expansion of our partner ecosystem, which now includes Found (GLP-1 cost management ...