Starbucks introduces panic buttons and conflict de-escalation training to address customer behavior in U.S. stores.

The coffee giant has been slashing perks and simplifying its offerings in an effort to reduce wait times and other key ...

Former CEO Howard Schultz transformed Starbucks from its humble roots to a coffee powerhouse by creating what he liked to ...

His substantial pay package, which detailed in a recent securities filing with the SEC, includes buyouts of Chipotle Mexican Grill shares.

A couple of years ago, I found myself unwittingly stepping into one of their “pickup-only” locations — a slightly dystopian ...

He also wants to restore some of the warmth lost as Starbucks focused on app-based business and removed comfortable chairs to ...

Starbucks is training staff how to de-escalate conflict after taking away a popular customer perk, and even installing 'panic ...

The owner of a new coffee shop in Worthing that is “not just a coffee shop” is on a mission to champion independents.

Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...

A Starbucks employee said the chain held training on how to handle customers asking to use the restroom or sit in the store ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

Adhering to the "velvet hammer" leadership philosophy, the leader believes in emphasising deep listening, diverse ...