As part of new CEO Brian Niccol's vision to make its stores places where people want to hang out again, Starbucks is conducting three-hour training sessions for store employees in the US.

Starbucks is training staff how to de-escalate conflict after taking away a popular customer perk, and even installing 'panic buttons' in some shops. Earlier this month, the coffee chain ...

Starbucks store employees in the US will have to attend a three-hour training session later this month, Business Insider has learned, as the coffee chain's new CEO attempts to revitalize it.

Starbucks will implement a policy next week preventing non-paying customers from using the bathroom or sitting down in coffee-shop seats. The company is training employees to deal with pushback on ...